Usability testing is a test of the user-friendliness of the software. It tests whether real-world users can accomplish their target actions in the software and can find and access the features they need. The users voice their thoughts and explain their actions, which helps to see how the software can better adapt to their expectations.
Usability testing is sometimes also referred to as user experience (UX) testing. It is different from UI testing as it is not very concerned with the software’s visual aesthetics (UI).
What are the approaches to usability testing?
- In-person testing: This is an inexpensive testing approach where a person not associated with the product’s development is asked, with incentive, to see if they can perform some action with the software. Their intuitive thought process provides insight into how users expect the software to work.
- Remote testing: This is testing conducted remotely using software that tracks people’s clicks, navigation, decisions, and actions as a stream. The software can also identify and report errors generated, problems that cause users not to perform any task, and tasks that take too long to complete.