Deployed Engineer

Roles at DeepSource
Bengaluru, Karnataka, India
Platform Engineering

Deployed Engineer

DeepSource is working on building tools that help developers ship good code. There are over 40 million developers globally, and all of them write and review code in some form. There’s a massive opportunity to impact how software is built from where the code is written using automation and intelligence, improving developer productivity and increasing software’s robustness.

DeepSource has helped organisations of all sizes integrate code health into their software development lifecycle. As and more developers and teams adopt DeepSource, ensuring a seamless user experience becomes critical for our success. As a deployed engineer, you will act as the primary point of contact between our enterprise customers and other engineering teams.  You will debug, maintain runbooks and co-ordinate with the engineering teams to solve technical problems with the DeepSource Enterprise Server offering.

Responsibilities

  • Proactively solve technical issues for enterprise customers.
  • Triage and manage technical issues faced by customers or customer-facing teams, ensuring that issues are resolved within the defined SLAs.
  • Reproduce customer issues, and file comprehensive bug reports to the respective engineering teams.
  • Develop run books and customer-facing documentation to improve the speed and efficiency of repeated tasks.
  • Automate repeated queries and tasks using internal tools.

Minimum Requirements

  • 2+ years of experience as a developer in a customer-facing engineering role.
  • You have previously worked with Kubernetes.
  • You are comfortable with cloud providers like AWS, GCP.  Certifications around this would be a bonus.
  • Skills in software engineering and programming experience in a modern programming language.
  • You are relentlessly customer-focussed.
  • Excellent written and oral communication skills.
  • Skills in debugging modern web applications would be a plus but not not mandatory.

We are looking forward to hearing from you