DeepSource is working on building tools that help developers ship good code. There are over 40 million developers globally, and all of them write and review code in some form. There’s a massive opportunity to impact how software is built from where the code is written using automation and intelligence, improving developer productivity and increasing software’s robustness.

DeepSource has helped organisations of all sizes integrate code health into their software development lifecycle. As and more developers and teams adopt DeepSource, ensuring a seamless user experience becomes critical for our success. As a support engineer, you will act as the bridge between our customers and internal engineering teams. You will help our customers resolve issues, maintain support playbooks/runbooks and co-ordinate with the customer to solve product and technical issues.

Responsibilities

• Proactively solve technical issues for our customers.
• Triage and manage technical issues faced by customers or customer-facing teams, ensuring that issues are resolved within the defined SLAs.
• Reproduce customer issues, and file comprehensive bug reports to the respective engineering teams.
• Develop runbooks and customer-facing documentation to improve the speed and efficiency of repeated tasks.
• Automate repeated queries and tasks using internal tools.

Minimum Requirements

• At least 2 years of experience as a developer in a customer-facing role.
• Skills in software engineering and programming experience in a modern programming language.
• Excellent written and oral communication skills.
• You are relentlessly customer-focussed and enjoy helping customers.

Note: DeepSource has a global customer base; This role follows a rotation schedule of 8 AM - 4 PM - 12 AM - 8 AM IST.